Privacy Policy
We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use and store it, and when it may be shared with third parties.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name.
- Billing address.
- Shipping address.
- Email address.
- Telephone number.
- Order and purchase information.
- Products purchased.
- Payment and transaction information.
- Customer-service communications.
- Account information if you create an account.
- Marketing preferences.
- Information you provide when contacting us.
- Website usage information.
- IP address.
- Browser and device information.
- Cookies and similar technologies.
- Information relating to interactions with our website, where applicable.
We only seek to collect information that is reasonably necessary for our business functions and activities.
How We Collect Information
We may collect information when you:
- Visit or use our website.
- Create an account.
- Place an order.
- Subscribe to our mailing list.
- Contact customer service.
- Submit a form.
- Participate in a promotion.
- Communicate with us through available channels.
- Interact with cookies, analytics or similar technologies.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders.
- Process payments.
- Arrange shipping and delivery.
- Provide customer support.
- Manage returns and exchanges.
- Communicate with you about your orders.
- Respond to enquiries.
- Maintain and improve our website.
- Prevent fraud and protect our business and customers.
- Analyse website usage and performance.
- Send marketing communications where permitted and where you have provided the necessary consent.
- Comply with legal and regulatory obligations.
We do not use personal information for purposes that are unrelated to our business activities unless permitted or required by law.
Payment Information
Payments may be processed by third-party payment providers.
We do not generally receive or store your complete payment card details. Your payment information is handled by the applicable payment provider according to its privacy and security policies.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning.
- Remember preferences.
- Maintain shopping-cart functionality.
- Understand how visitors use our website.
- Measure website performance.
- Improve our products and services.
- Support marketing and advertising activities where applicable.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Sharing Personal Information
We may share relevant information with third parties where reasonably necessary to operate our business, including:
- Shopify and our ecommerce platform providers.
- Payment processors.
- Banks and financial institutions.
- Shipping and courier providers.
- Website hosting and technology providers.
- Email and marketing service providers.
- Analytics providers.
- Fraud-prevention and security providers.
- Professional advisers.
- Government authorities or regulators where required or permitted by law.
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information as a business practice.
Overseas Disclosure
Some service providers we use may process or store information outside Australia.
Depending on the services used by our business, your information may therefore be handled in other countries.
Where required by applicable privacy law, our privacy practices will address overseas disclosure and the relevant safeguards.
How We Store and Protect Information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, secure service providers, authentication procedures and appropriate technical safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, tax and dispute-resolution requirements.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete.
Please contact:
Email: bolt-buckle@gmail.com
We may need to verify your identity before providing access to or changing personal information.
The Australian Privacy Principles require applicable organisations to explain how individuals can access and correct their personal information.
Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, promotions, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders.
Privacy Complaints
If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
Privacy contact: bolt-buckle@gmail.com
Please provide enough information for us to understand and investigate your complaint.
We will handle privacy complaints in accordance with our obligations under applicable privacy laws.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
For questions about these policies, orders, payments, shipping, returns or privacy, please contact us:
Email: bolt-buckle@gmail.com
