Shipping Policy
Delivery Locations
We currently ship to addresses within Australia.
If international delivery becomes available, eligible destinations and shipping charges will be displayed at checkout.
We may be unable to deliver to certain remote locations, PO Boxes or restricted addresses depending on the courier service available.
Shipping Costs
Shipping charges are calculated and displayed at checkout unless a free-shipping offer applies.
Our current website offer provides free shipping within Australia on orders over $150 AUD, subject to the terms of the applicable promotion.
Shipping promotions may change from time to time. The shipping charge shown at checkout at the time your order is placed will apply to that order.
Estimated Delivery Times
Estimated delivery times are provided as a guide and may vary depending on:
- Your delivery address
- Courier availability
- Public holidays
- Peak shopping periods
- Weather events
- Natural disasters
- Transport disruptions
- Remote-area delivery requirements
- Other circumstances outside our reasonable control
Estimated delivery timeframes are not guaranteed unless expressly stated otherwise.
For Australian deliveries, customers should generally allow approximately [X–Y business days] from dispatch. Remote or regional areas may require additional time.
Order Processing
Orders are generally processed within [X–Y business days] after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, promotional events and other periods of unusually high demand, processing may take longer.
Tracking
Where tracking is available, tracking information will be provided to you by email or through the applicable delivery service after your order has been dispatched.
Once tracking information has been provided, you can use the courier's tracking system to monitor your delivery.
Please ensure that your shipping address and contact details are correct before completing your purchase.
Delivery Responsibilities
We are responsible for preparing your order and arranging delivery to the address supplied at checkout.
Customers are responsible for:
- Providing a complete and accurate delivery address.
- Providing a valid email address and contact number where required.
- Ensuring someone is available to receive the parcel where required.
- Following courier instructions regarding delivery.
- Promptly contacting us if an order does not arrive within a reasonable period.
If an incorrect address is provided and the parcel must be redirected or re-shipped, additional delivery charges may apply where permitted by law.
We are not responsible for delays caused by events outside our reasonable control. However, nothing in this section limits your rights under Australian Consumer Law.
If an order is lost, damaged or otherwise has a delivery problem, please contact us so that we can investigate with the relevant delivery provider.
